It is Dillard's policy to deter shoplifting whenever possible through visible security and employee awareness and to detain suspected shoplifters only when there is little or no reasonable doubt that a crime has been committed. While it is difficult to formulate rules and procedures which fit every situation that may occur, the following are standards to be met in apprehending suspected shoplifters.

Apprehension

1. The person must be observed in the actual removal and/or concealment of merchandise. If merchandise is being taken into a fitting room, you must establish a concealment by observing the customer and the merchandise count and description taken into and from the fitting room.

2. Where possible, constant observation of the suspect must be maintained by you, the security officer, or a Dillard associate until the apprehension is made.

3. Usually (and unless local laws permit otherwise), the suspect must be permitted to exit the premises prior to apprehension.

Investigation

We have the right to conduct a reasonable investigation once we have established the probability of a crime having been committed. Upon making the decision to apprehend, all caution should be used to avoid accusatory statements. You should identify yourself as a security employee of Dillard’s and request that the individual return with you to discuss a security matter. The following standards must be observed during the investigatory stage:

1. You must act in a professional manner at all times.

2. Touching the suspect in any manner should be avoided unless it becomes necessary to maintain order in the particular situation. Handcuffs should not be used unless the suspect poses a threat to customers or our own personnel

3. You may detain a suspect for a reasonable amount of time in order to conduct a reasonable investigation. If you determine that there was no crime committed, terminate the contact with the customer and apologize for the inconvenience. If the customer wishes to make a complaint, refer them to the manager only.

In all cases, the least amount of time necessary to conduct a reasonable investigation should be used.

4. Strip searches are prohibited. If you suspect that stolen objects are hidden on their person, call the police.

5. If a detention involves a minor or a member of the opposite sex, a Dillard witness of the same sex as the suspect must be present as soon as practical after detention begins. If any detention is expected to last ten minutes or more, an appropriate witness should be present, if such a witness is available.

6. Pat down searches and purse searches are allowed in order to detect whether weapons are in a suspect’s possession.

7. Local authorities should be contacted as soon as possible once it has been determined that a crime has been committed.

You should only approach a customer after you believe that merchandise has actually been removed or concealed (as described in paragraph 1 under the apprehension section). If you are only suspicious of a customer’s motives/behavior, but the guidelines outlined in the apprehension section have not been met, you should not approach the customer.

You should not become involved in sensormatic alarm or similar sales tag sensing device cases unless your help is requested by other store personnel.

A thorough investigation report is to be completed promptly, detailing the chain of events leading up to the apprehension, all conversations with the suspect, the names of all known witnesses, length and location of detention, etc.

All evidence should be retained. If you are to be in custody of the evidence it is desirable to have the actual items unless local practice or procedure allows pictures of evidence. Evidence to be retained must be maintained in a secure area, such as a locked file cabinet. All sales or price tags must be removed and kept as evidence if the merchandise is to be returned to the sales floor.

I UNDERSTAND THAT THESE RULES ARE CONDITIONS OF MY EMPLOYMENT AND MUST BE FOLLOWED AT ALL TIMES. DEVIATION FROM THESE RULES COULD RESULT IN TERMINATION OF MY EMPLOYMENT WITH DILLARD DEPARTMENT STORES, INC.

_______________________________________________ Date: ______________________________

Security Officer